However, when tickets are issued either Notice to Keeper or Notice to Driver , these are issued under the Civil Enforcement name. Before October , when the Protection of Freedoms Act was introduced, the typical advice was to ignore private parking tickets. However, that is no longer recommended since certain parking companies now try to enforce tickets through the county court.
Instead there are arguments to use in your independent appeal that will give you a good chance of getting the ticket cancelled. Have a look at the following pages for information on how to appeal your Civil Enforcement ticket:. Civil Enforcement are a very litigious company, issuing hundreds if not thousands of claims per year. In relation to the KFC car park in Sutton-in-Ashfield, Nottinghamshire, we are contracted to provide a bespoke system which supports this business and protects its trade.
As the car park is positioned at the entrance to a busy main shopping area, the manager and staff of KFC would regularly arrive to find they could not park, let alone any customers wishing to use the restaurant. Our system is designed in such a way that it allows motorists sufficient leeway to enter the car park, decide they do not wish to stay and leave, without being charged.
KFC told us: There are parking restrictions outside many of our restaurants to ensure there is space for our customers to park while our stores are open.
We are aware of the out-of-hours issue at our Sutton-in-Ashfield restaurant, and while we do not own or operate the car park, we have been in touch with Civil Enforcement to try and find a solution. Met Parking Services Ltd told us: We accept that this charge notice, which was issued over a year ago, was issued as the result of an administrative error. In this instance, as there had been no correspondence received from Ms Bull or her partner during this time, we were unaware of the error until you brought it to our attention.
The parking charge notice has now been cancelled and we have extended our apologies to Ms Bull and her partner. Errors such as this one are extremely rare and we take our quality control very seriously, constantly striving to improve systems and procedures.
Our appeals process is an important part of our quality control and is the key channel for motorists to log any case of dispute. Each appeal is investigated, taking into account all evidence available to us at that time and any mitigating circumstances. Should any appeal alert us to a potential error surrounding the issuing of a parking charge notice, the appropriate corrective action is immediately taken.
Unfortunately in this case, without any sort of appeal or correspondence being received by Ms Bull or her partner, an investigation was not triggered. The restrictions were put in place following problems ranging from minicab drivers using our car parks as waiting bays between fares, to people leaving their cars for several hours while using nearby amenities.
In each of our restaurants where parking restrictions are necessary, we work with our approved contractors to make the parking policy as fair and as clearly communicated as possible. The British Parking Association told us: It is important that a motorist understands clearly the process they must go through when receiving a ticket issued by a BPA Approved Operator on private land. It is important though, not to be disheartened by these figures.
Although they take a lot of people to court, a lot of people also beat them in court. Civil Enforcement Ltd is facing criminal charges in an Aberdeen court in Scotland. Five charges state that car owners were sent misleading correspondence by Civil Enforcement Ltd which was likely to make them believe they had to make payment when the legislation did not apply to Scotland.
They are charged with:. Note: Civil Enforcement Ltd have gotten off these charges on some sort of technicality. If your parking charge from CEL is for parking at the Co-op, you should write to the Co-op or write on their facebook page with a strongly worded letter advising them you are a member of the co-op, how much money you spend annually, and that you expect them to have the fine withdrawn for you. Make those complaints to head office , attach a copy of your claim form, parking charge notice or debt collection letter to the email and demand that they sort it out.
Send a copy of your email to steve. See MSE discussion on this.
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