For information on how to use the MTA eTix app visit www. Customers who feel sick should not use public transportation. Channels for Service Updates. Email and text message service updates — Customers are urged to sign up to receive alerts, tailored by specific line and time of day, by visiting www. Twitter — Twitter users can follow MetroNorth to receive dynamic service updates and customer service support. TrainTime app — Metro-North unveiled major upgrades to its TrainTime app to keep customers updated by the second.
The upgraded app includes real-time train location updated every three seconds and is available in six languages. WhatsApp — Metro-North recently started using WhatsApp to expand the number of customer service channels available to riders and is especially helpful for non-native English speakers. Customers can receive customer service support in their native language through the help of Google Translate. Facebook — Facebook users can message Metro-North on its Facebook page to speak with a customer service representative.
These communication channels can be accessed while at home or on the go. For customers who are located at stations, the MTA will post the latest service updates on digital signs at station platforms and will make audio announcements over public address systems, and on-board announcements made by train crews. Connecticut customers should call Those who are deaf or hard of hearing can use their preferred service provider for the free relay to reach the MTA at Growth Initiatives.
Life in the Region. Waterbury is home to a passenger train station and freight rail line, which connects citizens and businesses to regional and national markets. Both have significant planning and improvements underway — the results of which could bring immense economic and quality of life benefits.
Freight service is operated by Conrail, and by routing through New Haven, shipments from Waterbury companies can be efficiently distributed to any point in the country. And, with its access to both I and Route 8, the Waterbury freight service is ideal for handling inbound and outbound shipments. Now, local officials are proposing additional components — including new train cars and additional service infrastructure — to increase ridership and establish regular train schedules.
Operated by Metro North, the rail passenger service features daily round trips between Waterbury and New York City — making it attractive for citizens to live in one city and work in the other. Currently, more than 1, people commute from Waterbury to lower Fairfield County and Manhattan daily.
A highly-anticipated revitalization of the train station parking lot — located next to the famous clock tower building owned by the local newspaper — is complete, with parking lot, security camera and lighting improvements that make entering and exiting the station more comfortable. Branding, digital and marketing by WORX. All Rights Reserved. Privacy Policy. Store Podcast Economic Development Portal.
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